Spring Break
A 'RECEDING HORIZON'
Award-winning quality program helps save Northwest from closing
Evan Young
Issue date: 11/20/08 Section: University News
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A campus bus driver, waiting for passengers to board for a tour, gets off and cleans his tires' rims. He doesn't have to - he wants to.
Such is a culture of quality.
An academic department chair works with her colleagues to create reading lists for every major offered so students know exactly what literature will further their knowledge within their chosen field.
Such is a culture of quality.
Students come to a university, cherish the experience and return home to spread the word to family and friends. Enrollment jumps.
Such is the result of a culture of quality.
For more than two decades, Northwest has followed a system of continuous quality management and improvement, introduced by President Dean Hubbard, that makes student success and satisfaction the institution's top priority.
Throughout its existence, the Culture of Quality has evoked from its members applause and apathy, admiration and animosity. Yet it remains the proverbial fuel that powers the Northwest machine and its numerous parts day after day.
And it will continue to do so, providing whoever succeeds Hubbard when he retires next July allows it.
The challenge
When Hubbard arrived at Northwest in 1984, the University was finishing a significant aesthetic upgrade. Some five years before, a fire destroyed 60 percent of the Administration Building and displaced several University offices, departments and services.
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